Customer Relations Policy

Having adopted a customer focused approach as a part of its understanding to offer high quality products and services, Tüpraş undertakes,

  • To meet the requests of customers at the right place and time, in the amount and with the quality planned in accordance with annual sales terms and conditions,
  • To be honest, reliable and fair towards customers,
  • To maintain continuous improvement in all of the processes in order to meet the expectations of customers at the highest level,
  • To establish an open, transparent and two-way communication by ensuring easy accessibility for customers through all communication channels,
  • To record and evaluate claims, complaints, suggestions and requests of customers objectively and provide information about their results with all applicable reasons,
  • To keep customer details secure based on the principle of confidentiality,
  • To provide fast and effective solutions to ensure customer satisfaction.



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